Catalyzing Connected Home Ecosystems
The first IoT network analytics platform with distributed

intelligence for service personalization

Solutions
Insights Analytics
Companies serving connected home customers lack current and comprehensive network profiles & metrics to maximize the efficacy of their sales & marketing campaigns
Insights
Insights-Biz Analytics
Profiles network and monitors health

Powers products offers that complement

the specific products already in the home

cheatsheets
Insights-Rec User Reports
Details key metrics, auto-healing actions taken

Presents alerts for issues impacting

performance with upsell recommendations

Provides valuable touchpoint with customers

Connect Tools
Set-up related product returns are a huge cost of doing business but companies lack tools to reliably on-board new devices and assess network health
toolbox
Connect-Pro Field Tech Site Survey and On-Boarding Tool
Ensures IoT products are installed right

Reduces service technician call backs

Turns service calls into upsell opportunities

remote
Connect-App End User Site Survey and On-Boarding Tool
Improves the customer out-of box experience

Eliminates set-up related product returns

Simple, consistent and secure onboarding flow

Scope Diagnostics
Agents lack home network and device context during support calls while users lack tools for self-healing and self-help
Scope
Scope-Pro Remote Diagnostics
Provides contextual tech support through agent portal to reduce call duration

Powers rule based alerts and auto-healing corrective actions

Improves customer satisfaction and first call resolution

Connect
Scope-App Self and Buddy Help
Enables issue resolution by users while reducing call volume

Works with Scope-Pro to enable live contextual collaboration

Verticals
Service Providers
Brand-agnostic digital insights for superior customer experiences and service
SP Icon
Empower field force technicians to quickly and reliably on-board new networking devices

Provide remote agents with complete user context to expedite call resolution

Enable more relevant and timely offers based on the devices in the home

CE Brands
Better customer engagement, enhanced satisfaction and fewer returns
CE Brand
Foster loyalty with consumer network health reports with metrics, alerts and recommendations

Empower consumers to quickly and reliably on-board and support new connected devices

Provide remote agents with complete problem context to expedite call resolution

Retailers/e-Tailers
Optimized sales strategies based on whole home digital insights
Retailer
Enable more relevant and timely cross-sell offers based on the devices in the home

Enable consumers/technicians to quickly and reliably on-board new networking devices

Foster loyalty with consumer network health reports with metrics, alerts and recommendations

Provide premium support remote agents with complete user context expedite call resolution

CE Warranty Providers
Reach customers outside the bounds of current sales channels
CE Warranty
Enable new sales opportunities by offering CE warranties as devices are discovered on network

Provide premium support remote agents with complete user context to expedite call resolution

Companies serving connected home customers lack current and comprehensive network

profiles & metrics to maximize the efficacy of their sales & marketing campaigns

Insights3
cheatsheets
Insights-Biz Analytics
Profiles network and monitors health

Powers product offers that complement the specific products already in the home

Insights-Rec User Reports
Details key metrics, auto-healing actions taken

Presents alerts for issues impacting performance with upsell recommendations

Provides valuable touchpoint with customers

Set-up related product returns are a huge cost of doing business but companies

lack tools to reliably on-board new devices and assess network health

toolbox
remote
Connect-Pro Field Tech Site Survey and On-Boarding Tool
Ensures IoT products are installed right
Reduces service technician call backs
Turns service calls into upsell opportunities
Connect-App End User Site Survey and On-Boarding Tool
Improves the customer out-of box experience
Eliminates set-up related product returns
Simple, consistent and secure onboarding flow
Agents lack home network and device context during support

calls while users lack tools for self-healing and self-help

Scope
Connect
Scope-Pro Remote Diagnostics
Provides contextual tech support through agent portal to reduce call duration

Powers rule based alerts and auto-healing corrective actions

Improves customer satisfaction and first call resolution

Scope-App Self and Buddy Help

Enables issue resolution by users while reducing call volume

Works with Scope-Pro to enable live contextual collaboration

Verticals
Brand-agnostic digital insights for superior customer experiences and service
SP Icon

  • Empower field force technicians to quickly and reliably on-board new networking devices
  • Provide remote agents with complete user context to expedite call resolution
  • Enable more relevant and timely offers based on the devices in the home

Better customer engagement, enhanced satisfaction and fewer returns
CE Brand

  • Foster loyalty with consumer network health reports with metrics, alerts and recommendations
  • Empower consumers to quickly and reliably on-board and support new connected devices
  • Provide remote agents with complete problem context to expedite call resolution

Optimized sales strategies based on whole home digital insights
Retailer

  • Enable more relevant and timely cross-sell offers based on the devices in the home
  • Enable consumers/technicians to quickly and reliably on-board new networking devices
  • Foster loyalty with consumer network health reports with metrics, alerts and recommendations
  • Provide premium support remote agents with complete user context expedite call resolution

Reach customers outside the bounds of current sales channels
CE Warranty

  • Enable new sales opportunities by offering CE warranties as devices are discovered on network
  • Provide premium support remote agents with complete user context to expedite call resolution

About
The Holistic Labs team brings a wealth of expertise and previous innovation in networking, wireless and large scale systems to deliver a powerful and scalable solution that creates exciting new digital home opportunities across the entire customer lifecycle.
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